Privacy Policy
Effective Date: January 2025
Our Commitment to Your Privacy
At Whyalla Caravan Park (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website whyallacaravanpark.com.au or interact with our services.
Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
- Make an enquiry through our website
- Subscribe to our newsletter
- Book accommodation or tours
- Contact us via email or phone
- Participate in surveys or promotions
- Share your Whyalla stories with us
This information may include:
- Name and contact details (email address, phone number, postal address)
- Travel preferences and interests
- Booking details and travel dates
- Payment information (processed securely through third-party providers)
- Feedback and correspondence
Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device and browsing actions, including:
- IP address and location data
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Operating system
How We Use Your Information
We use the information we collect to:
- Process and respond to your enquiries
- Provide travel information and recommendations
- Send newsletters and updates about Whyalla events and attractions
- Improve our website and services
- Analyse website usage and trends
- Comply with legal obligations
- Protect against fraudulent or illegal activity
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers: Third-party companies that help us operate our website and deliver services (e.g., email service providers, booking systems, payment processors)
Tourism Partners: With your consent, we may share relevant information with local tourism operators to facilitate bookings or enhance your experience
Legal Requirements: When required by law or to protect our rights, property, or safety
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Opt-out of marketing communications
- Request deletion of your personal information (subject to legal requirements)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, please contact us using the details below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our website
- Improve your browsing experience
- Analyse website traffic and usage patterns
You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.
Third-Party Links
Our website may contain links to third-party websites, including:
- Tourism operators and accommodation providers
- Government tourism sites
- Social media platforms
- Local businesses and attractions
We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure SSL encryption for data transmission
- Regular security assessments
- Limited access to personal information
- Secure data storage practices
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.
International Visitors
Our website is operated from Australia and is primarily intended for Australian residents. If you access our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia where our servers are located.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated effective date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: Email: info@whyallacaravanpark.com.au
For general travel enquiries:
Whyalla Visitor Centre
Email: visitor.centre@whyalla.sa.gov.au
Phone: 1800 088 589
Australian Privacy Principles
This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For more information about privacy rights in Australia, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.
Acknowledgement
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Last Updated: January 2025
Whyalla Caravan Park – Your trusted guide to where the outback meets the sea.